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Pizza Restaurant Owners: 3 Custom Software Features To Help Keep Business Thriving

Posted by on May 25, 2016 in Uncategorized | Comments Off on Pizza Restaurant Owners: 3 Custom Software Features To Help Keep Business Thriving

For many restaurants, breaking ground and building a successful business is an uphill battle. Going against statistics, many restaurant owners try to outlast the 60% of restaurants that close within the first year. To help your restaurant thrive, it’s not only about good food but about building a business that is accessible, easy to manage, and reaches out to as many customers as possible. In today’s digital age, managing your pizza restaurant can be done easily with custom software solutions. By hiring a team of developers, you can have custom software created across multiple platforms. This software can help with the day-to-day operations of your pizza restaurant, and there are three features to implement into the design. Adding these custom features will help give you a personal piece of software that has all of your needs without any extra fluff. Delivery Maps & Tracking If your pizza restaurant delivers food, then implementing a delivery and tracking system is key to expanding your business. When setting up custom software for your business, you can have a delivery system implemented. Each time the order is placed, the address and details are put into the system. For drivers, this makes it a lot easier to find locations and track their deliveries throughout the night. For your business, you can see areas where your pizza is being ordered from and ways to expand to different locations. For example, if you’re getting a lot of orders from a specific housing complex or apartment building, then you can advertise deals and coupons to that area. If there’s a place where you’re not getting many orders from, you can research nearby pizza restaurants and try to find a way to break into that section for business. Custom software features can showcase interactive maps where deliveries are made and even break them down to specific days of the week if needed. This automated research will make you fully aware of your customer base. POS Systems Make ordering and paying easy by having a custom POS system created for your business. Software companies can create a system that features your full menu, add-on items, and drinks in an easy to use process. The system can be designed for easy changes and menu additions as your restaurant grows and thrives. The custom system can also include special features like coupon codes, daily specials, and reward memberships. POS tracking can also be implemented to help research trends. This includes the most ordered items, the best coupon deals, and items that are lacking sales. The software can be set up to automatically generate reports and alert you on items that have not been selling for a specific amount of time. Public App Features & Communication Along with in-house software to help manage your pizza restaurant, developers can create app software for public use. A custom app will make it easy for customers to order, access your menu, and contact the restaurant. The app design is a key part of having your restaurant stand out. It can feature custom features, pizza building options, and easy ways for customers to order. The app can also feature direct communication with customers through deal alerts, text messages, or exclusive digital promotions. By having a custom app created, your restaurant can really stand out. You can...

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3 Easy Ways To Maximize Your Business Blog

Posted by on Jun 19, 2015 in Uncategorized | Comments Off on 3 Easy Ways To Maximize Your Business Blog

If you own a small business, then it can be tough to market yourself and bring new customers to your website and your physical business. Surveys indicate that about 97% of individuals search the internet when looking for a product and service, with 90% of consumers using search engines to find what they need. This means that your website can be the key to greater business success. When you add a blog to your site, not only will you inform customers of the reasons why they need your services, but you will be bringing in customers by showing the caring and professional side of your company. However, it is important that you maximize your blog as much as possible. Keep reading if you want to learn about some tips on how best to do this. Write in Second Person If you are not a natural writer, then it may be difficult to express yourself in the way that readers will understand. Many people tend to focus on themselves and the expertise they can provide, and thus a variety of first person pronouns like “I”, “me”, and “mine” are used. If you do this, then you may miss making a direct connection with your customers. This can happen as well when you try to be truly professional and use third person speech and “he”, “she”, “him”, “her”, and “they” pronouns. To truly make a connection, second person is best, which uses “you” and “your” as the subjects. If you find it difficult to stick to second person when writing blogs, then imagine yourself writing to a friend or a specific customer that comes into your business. It is also wise to use language that you would commonly use when addressing a crowd or talking to a client. This is referred to as a “conversational voice”. Consider also staying away from any types of statements or comments that may make the reader feel dumb, uneducated, or generally offended. Potential customers that are offended are likely to look elsewhere for services. Include a Call to Action Many people hope their blogs are passed around on social media sites to garner more exposure. This can happen if your blog is especially helpful, insightful, funny, or alarming. However, you may likely see news stories on a daily basis about authors, musicians, and photographers suing websites and other businesses for using their work. This is called copyright infringement, even if a link is provided back to the original creator’s website. The confusion about whether or not copying, sharing, and linking is legal and acceptable may stop clients, other bloggers, and businesses from informing others about your blog. You can thankfully inform readers that your blog is free to share by including a call to action at the bottom of the blog. Statements like “retweet this article”, “like this page”, “pin this blog”, “link my article”, or even a “feel free to share” are great calls to action to include. Of course, your goal is to promote your business or website, so make sure that you also include a link to your site and the name of your business in the blog so readers know where to look if they want to know more about your services. A phone number may be helpful too, if readers want to contact you directly and immediately....

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What To Know When You Take A Job In A Call Center

Posted by on Apr 10, 2015 in Uncategorized | 0 comments

Working in a call center is an attractive job for many people. The opportunities seem endless and the pay is decent. If you are considering applying to work for a call center, check out these three important facts, so you can determine if it’s right for you. You’re on the Frontlines When you work in a call center, you have to have a thick skin and patience. Many of the people calling you are already upset, or they become upset when you don’t give them the answer they want. Even though it’s not your fault, they take their anger and frustration out on you, and if you take it personally, you won’t last long. When dealing with a difficult customer, make sure to always keep your cool. The best way to deal with an angry customer is with excellent customer service. Start by listening to their entire story, and take notes. Even if you think you know where the story is headed, let them finish. Sometimes, what they really want is to vent. Once they have explained the issue, give them a sincere apology, so they understand you want to help. Lastly, try to solve their problem quickly and efficiently. If you don’t know how to help, ask someone. If you have to transfer them, use a warm transfer. A warm transfer allows you to explain the problem to your manager, so the customer doesn’t have to repeat themselves. You’ll Become Obsessed With Statistics In a call center, you perform customer service, and customer service is always about the statistics because it’s the best way to measure performance and success. Management is obsessed with the customer service numbers. They’ll constantly review them, and push for better results. As a result, you need to become obsessed with your own statistics to ensure you do a stellar job. How fast calls get solved is one of the most important statistics, but it isn’t the only one. Other important and common statistics include the quality of the caller’s experience, if the call was answered on the first call, the customer’s satisfaction, the level of service and transferring to the right person. You can see that while speed is important, you also have to offer accurate answers and make the entire experience pleasant. It’s Both Strict and Flexible Because call centers take in so many calls and are focused on offering fast, quality answers, it can be a strict environment. You can’t usually take your lunch/breaks whenever you want, you may not be allowed to leave early whenever you need to, and it may even be against the rules to use the bathroom when you aren’t on a break. This is to ensure there are always enough representatives answering calls at any given moment. If there was no schedule, and half the representatives decided to take lunch at the same time, the stats would drastically fall. On the other hand, there is some flexibility when working in a call center. You can usually wear casual attire, such as jeans, and many centers are open 24 hours a day, seven days a week, so you can choose your own schedule, such as day, swing or night. Unfortunately, when you apply, the company may only need someone to work the swing shift, so even if you...

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